Nurzery Return Policy
Our #1 goal is customer satisfaction. We accept returns on all purchases* that do not meet or exceed your expectations. And we do it all WITHOUT charging you re-stocking fees. Pretty sweet, huh?
Below are the specifics:
We accept returns for exchange or refund after delivery of the product. Items must be in "new, unaltered and unused condition." In order to meet this standard the item(s) must meet the following 3 criteria:
1-Without showing signs of wear or damage
2-Within 90 days of you receiving your purchase
3-Must not be a custom order or previously noted not able to be returned.
If you return your purchase for any reason, you will be refunded the purchase price of the product, excluding shipping fees.
All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, sales receipt and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. Refunds are contingent upon inspection of item(s) once we receive it.
Please note: for our customer's safety, we do not return car seats or car seat accessories unless the package is entirely unopened.
Here at Nurzery, we hope this never happens, but if an item arrives damaged we will reconcile this issue as efficiently as possible.
When you receive your order even if it appears damaged, we ask that you accept the delivery and not try to send it back right away to FedEx or UPS. This is because a refusal or immediate send back of a damaged item can increase the time it takes to process replacements. All of the manufacturers that Nurzery partners with will work with us to quickly resolve the issue. Usually they will immediately send you the parts that are needed to give you the complete, perfect unit you ordered. This is often better for all parties than replacing a whole unit. This rarely happens, but if there are too many damaged parts, a new unit may be sent to you at the manufacturer's discretion. In some cases you may be required to provide photos in order for them to fulfill your replacement requests.
Nurzery will do everything we can to ensure you have each item you ordered exactly how you envisioned it and hopefully even better. Our goal is to have every one of our valuable customers happy with their shopping experience with us. You made the wise choice of shopping at Nurzery, you now deserve many years of valuable use in the products you invested in for your family.
*The only exception to our "return anything" policy is customized items. If an item has been customized with a special name, font, image, etc, we can't accept it as a return unless it is faulty or has a manufacturer's defect.